Sales Conditions
Terms and Conditions
Welcome to our Terms and Conditions of Sale page for our travel agency and tourism services. Here you will find important information about the policies that govern the use of our tourism services and the purchase of travel packages. By booking or purchasing services with us, you agree to these terms, so we recommend that you read them carefully to understand the rights and obligations that apply to both parties. Our goal is to ensure a transparent and satisfactory travel experience; if you have any questions or queries, we are here to help.
TERMS AND CONDITIONS OF SALE
Responsibilities
Cusco Travel, a travel agency, acts solely as an intermediary agent for passengers. Its function is to arrange the services provided by airlines, bus operators, train operators, general transport operators, hotels, tour operators and/or any other independent firm.
Cusco Travel has no control over these companies, so in all travel arrangements our agency acts on behalf of our clients, organizing on their behalf the means of transportation, accommodation or other tourist services required, for which reason we do not assume responsibility in case of accidents, losses, damages, delays, inconveniences or any other type of irregularity that may be caused by defects of any vehicle, or through situations of omission, carelessness or negligence of any company or person hired by them, to fulfill or carry out any service or part of a tourist service offered, as a result of acts of vandalism, strikes, wars, government actions, weather conditions, or any other type of factors that imply additional expenses arising from delays, changes in itineraries or other causes.
Cusco Travel reserves the right to accept or not any reservation request from any passenger, to any tour or tourist package or to cancel or change a tourist package, if the circumstances so warrant. The request for any type of service requested from our company will be understood as the consent of these conditions.
Prices and Rates
All prices and rates are expressed in US dollars and are subject to change without notice, until payment has been made and due confirmation of availability has been made.
Prices and rates for tour packages are per person, based on double occupancy in a standard room in all hotels and include services, transfers, indicated excursions, specialized guides and entrance tickets (unless different conditions are specified). Prices and rates do not include extras, tips, airport taxes, airfare (unless expressly indicated), excess baggage or any other travel not specified in the program.
Itinerary
Itineraries are planned with great care although, for operational reasons, it may be necessary to change the order of activities in the itinerary, or the specified route, and while such cases may be rare, the itinerary in general should only be assumed as a basic guide.
The company reserves the right to make changes to the order of excursions or trips without prior notice due to weather conditions, river levels, arrival or departure times of planes, buses or trains or for any other relevant reason, which will ensure the best development of your trip.
Reservations
All reservations are subject to confirmation until full payment for the services is received. If a specific agreement has been reached between the company and the client, the reservation may be confirmed with a partial payment of 50% for packages with standard category hotels and 65% for packages with superior and luxury category hotels. However, the balance must be paid before the start of the services.
Payments for our services can only be made as indicated in our payment methods. Once the reservation of the tourist package is confirmed to the client by email with a confirmation code, it will be guaranteed, except for cancellation for reasons stated under the title of responsibilities which are totally beyond the control of the company.
Hotel confirmations are subject to availability. If there is no room at the selected hotel, another hotel of similar category and price will be provided.
With regard to cancellations, refunds and reimbursements of money, these will be regulated by the terms and conditions stipulated in the Cancellation, Refund and Refund Policies.
Hotels (not included in a tour package)
Hotel reservations can only be confirmed if full payment for the services has been confirmed (unless otherwise expressly agreed). If a specific agreement has been reached between the company and the client, the reservation can be confirmed with partial payment.
The client will only need to appear at the hotel with the confirmation code and identify himself with his passport (if he is a foreigner) or with his national identity document (if he is Peruvian). If breakfast or another meal is included in the hotel’s offered rate, this will be clearly specified. The passenger must comply with the established times for the consumption of these meals according to the hotel’s policy. Any extra consumption not clearly specified as included will have to be paid directly by the passenger and will be his sole responsibility.
Airline tickets (not included in a tour package)
The prices and rates of airline tickets are subject to availability and to change without prior notice until they have been issued. The schedules, itineraries, flight numbers and times of these tickets are subject to change by the airline until the date of travel.
All airline ticket reservations will be subject to confirmation until full payment for the tickets has been received and until they have been issued. Tickets issued for the air transport service do not allow refunds and do not allow route changes. However, date changes will only be accepted up to 7 days before the original flight date if a fare that allows it has been chosen, upon payment of a penalty (subject to change without prior notice). The service operator may modify the current conditions without prior notice.
In the case of electronic airline tickets (e-tickets), it will not be necessary to present them, it is only necessary for the passenger to identify himself with his passport (if he is a foreigner) or with his national identity document (if he is a resident of the country).
Airlines serve their meals or snacks according to their own policies. Passengers will be responsible for consuming them or not. Any extra consumption not clearly specified as included will have to be paid directly by the passenger and will be the sole responsibility of the passenger and the airline for any unpaid consumption.
Bus Tickets (not included in a tour package)
Bus ticket prices and fares are subject to availability and change without notice until they have been issued. The schedules, itineraries and timetables of these tickets are subject to change until the date of travel by the bus operating company.
All bus ticket reservations are subject to confirmation until full payment for the tickets has been received and until they have been issued. Tickets issued for the bus transportation service do not allow refunds, do not allow route changes and do not allow date changes. The service operator may modify the current conditions without notice. Bus operators serve their meals or snacks according to their own policies. Passengers will be responsible for consuming them or not.
Train Transportation Service (not included in a tour package)
Train ticket prices and fares are subject to availability and change without notice until they have been issued. The schedules, itineraries and timetables of these tickets are subject to change until the date of travel by the train operator.
All train ticket reservations are subject to confirmation until full payment for the tickets has been received and until they have been issued. Tickets issued for train transportation service do not allow refunds, do not allow route changes and do not allow date changes. The service operator may modify the current conditions without notice. Train operators serve their meals or snacks according to their own policies. Passengers are responsible for consuming them or not.
Any extra consumption not clearly specified as included will have to be paid directly by the passenger and it will be the sole responsibility of the passenger and the train operator for any unpaid consumption.
Payment Policy
Our payment policy, in the case of individual passengers, requires that our services be fully paid 15 days before the arrival of the passengers, unless different conditions are specified. In the case of groups, our payment policy requires that our services be fully paid 25 days before the arrival of the group together with the list of passengers, unless different conditions are specified.
Any modification to agreed services or the contracting of new services once the trip has begun will be paid directly by the passenger or may, if the agency accepts it, be charged to a credit card.
Payment Methods
Ways to make pre-payments for the confirmation of the requested services:
– VISA credit card with Verified by Visa and MASTERCARD with Securecode
– VISA, MASTERCARD, AMERICAN EXPRESS credit card through PAYPAL
– Bank deposit.
– Money transfer through Western Union or Money Gram.
Documentation
The passenger is responsible for having a valid passport or other travel document and visas according to their nationality accepted by the laws of the governments of the countries they are visiting. In order to make reservations, the following information will be required for each passenger: Full Name, Passport Number, Nationality, Age, Sex. It is recommended to inform about allergies, illnesses, passenger conditions, characteristics of each passenger, food preferences, etc.
Baggage
The weight limit accepted on domestic air flights and ground service is 20 kg. (44 lb.), free of charge. The passenger is responsible for their baggage and any claim for loss or theft must be made directly to the transport operator.
Obligations
In the event that a service cannot be provided due to an error, failure or direct fault attributable to the service operator, the latter will try to do its best to provide a solution of equal value to the service not provided. In the event that a service equivalent to the service not provided cannot be provided, the actual price of the service will be reimbursed, excluding any consequences, indirect costs or any other costs associated with the non-performance of this service. Any claim regarding any service not provided during the trip will only be accepted if it is made in writing within 7 days after the trip has ended. Regarding cancellations, refunds and money refunds, these will be governed by the terms and conditions stipulated in the Cancellation, Refund & Refund Policies.
CANCELLATION, REFUND & REFUND POLICY
Individual passengers and group passengers
If a cancellation request is received up to and including 60 days before the arrival date of the passengers, the refund or reimbursement will be subject to a penalty of 15% of the total cost for administrative expenses, excluding the financial expenses associated with the cost of the bank transfer, credit card commission and any other expenses and/or costs associated with the refund. Except for exceptions specified below. If a cancellation request is received up to and including 45 days prior to the passenger’s arrival date, the refund or reimbursement will be subject to a 35% cancellation fee, excluding financial costs associated with the cost of the bank transfer, credit card fee and any other fees and/or costs associated with the refund. Except for exceptions specified below. If a cancellation is received 35-20 days prior to the passenger’s arrival date, the refund or reimbursement will be subject to a 65% cancellation fee, excluding financial costs associated with the cost of the bank transfer, credit card fee and any other fees and/or costs associated with the refund. Except for exceptions specified below. No refund or reimbursement will be granted if the cancellation request is received up to or less than 19 days prior to the passenger’s arrival date. Likewise, no refund or reimbursement will be granted in the event of a no-show by the passenger(s) or cancellation during the trip. There is no refund or reimbursement for unused portions of tour packages or stays.
In the event of cancellation of tour packages that include air, bus and/or train transportation services already issued, no refund or reimbursement will be granted for these services. In the event of cancellation of air, bus and/or train transportation services already issued, no refund or reimbursement will be granted for these services.
Certain services may be interrupted or cancelled due to weather conditions, force majeure, riots, etc., or other reasons beyond the control of the hotels, airlines, suppliers or the agency itself. No refund or reimbursement will be given as a result of these interruptions or cancellations beyond our control.
Exceptions
In the case of cancellation of only the Inca Trail service, no refund will be granted for this service, given the characteristics of this service.
In the case of cancellation of tourist packages that include the train service to Machu Picchu, Sacred Valley or Puno, no refund will be granted for this service, given the characteristics of this service.
In the case of cancellation of the train service to Machu Picchu, Sacred Valley or Puno, no refund will be granted for this service, given the characteristics of this service.
Note: Certain suppliers have more rigorous cancellation policies regarding groups. Therefore, for group reservations exceeding 10 passengers, suppliers reserve the right to impose a 35% penalty up to 90 days prior to the travel date, and 100% cancellation penalty up to 45 days prior to the travel date.
During the peak season period, our company reserves the right to alter cancellation policies if our suppliers apply penalties other than those listed above.
Management.